FAQs

Absolutely! Here’s a refined and customer-friendly version of your Order Processing and Shipping Information—clear, approachable, and aligned with Atomiccay thoughtful tone:

🛍️ Order Processing & Shipping at Atomiccay

We’re so glad you’re here! Below is everything you need to know about how your order gets from us to your doorstep.

⏳ Processing Time

Each order is crafted with care. Please allow 3–5 business days for processing and production before your order is shipped.

🚚 Shipping Timeframes

For U.S. Orders:
Shipped via USPS or FedEx. Average delivery takes 15–20 business days after your order is processed.

For International Orders:
Shipping times vary based on the destination and fulfillment center, typically ranging between 15–30 business days.

⚠️ Shipping Delays

While we do our best to deliver on time, delays can sometimes occur due to events beyond our control—like holidays, weather conditions, or global disruptions. We appreciate your patience and understanding during such times.

📦 Tracking Your Order

Every order comes with tracking details! Once your package ships, you’ll receive a tracking link via email. You can also head to our Track Your Order page anytime for updates.

❌ Order Cancellations

Changed your mind? No problem. You can cancel your order within 24 hours of purchase—just email us at atomiccay@gmail.com with the subject “CANCEL MY ORDER.”

🏡 Wrong Shipping Address?

Entered the wrong address? Let us know within 24 hours so we can fix it before it ships. Once a package is out the door, unfortunately, we’re unable to make changes.

🚪 Missed Delivery?

Carriers typically make two delivery attempts. If they can’t reach you, the package may be returned to us.

📸 Damaged Item?

If your order arrives damaged, we’ve got you covered. Send us an email with your order number and a photo of the item, and we’ll send a replacement—on us.

🤝 Need Help?

Still have questions? We’re here for you! Reach out anytime, and our team will get back to you within 24 hours.